Clayton Homes Information

We bought a manufactured home at Clayton Homes of Hixson retail lot.
My dream has become a nightmare.

Clayton Homes of Hixson TN retail lot: 620 Boy Scout Rd, Hixson, TN 37343

Stuart Sams: General Manager
I was lead to believe I had a one year warranty.
That may not be true. More about that later.

For over a year, at each contact Stuart Sams said “I appreciate you”.

But his actions say that is not true.
Stuart Sams’ second favored statement:
“I will take care of it at the end”

He never did. Does that sound like an honest person?


“R U Sure?” BEFORE YOU BUY

I will share what happened to me:

Problems under, over, around, & inside MY Clayton Home
Some of the most horrifying were not be evident for months

Do your due diligence. There are governing bodies that are supposed to protect Clayton buyers if something goes wrong. Don’t count on them. I have over $100,000 in damages. But those who should protect me in Tennessee may not.
Be sure to carefully read Clayton Homes of Hixson’s retail lot website feedback.
Before you buy, check my ClaytonHomes.info website below.
The whole terrible story is here.
AND WE ARE NOT THE ONLY ONES.

This is the actual photo of the work being done:

Incorrect pad grading began in March of 2023

a thin layer of red clay covered grass/topsoil

We had no idea this was being done, until much later!

The Tennessee verson of the Clayton Homes Construction Manual has very clear steps that are supposed to be followed to assure the house is level and stable. Those steps WERE NOT followed.
The footings were dug and poured the same day. Neither the footings nor the pad was inspected and the soil compaction test had not been done.
Stuart Sams never called for a compaction test. That inspection was done months later during the Secone Failed State Inspection.
Stuart Sams is not the one who called for it.

Because the pad was not properly crowned rainwater poured under my house for months, with rotting grass and topsoil directly under footing. We reported this to Stuart Sams several times, but nothing was done. ~Months passed with no correction. Each time I reported the standing water to Stuart Sams he said he would take care of it “at the end”. He didn’t. ~I told Stuart Sams that HUD required under the house be kept clean and dry. ~He said he does not follow HUD rules. ~ When I asked him to remove the mud and trash and install a clean layer of Visqueen. He said he was not going to do that, and he didn’t. ~Eventually the A/C company sent someone to clean up the mess and put down a new layer of Visqueen. ~All the low spots are still there but at least it’s clean.

Above is a section of the second, failed, “final, inspection. That inspection was called for three times before it passed. The reason for the failures was due to poor crowning and the presence of water under and around the house. There was still never an engineer’s inspection of the footings to check for topsoil (organic materials). That has never been done by Clayton Homes of Hixson, TN or Stuart Sams, even though he hired the grading company and he is aware of the existance of the rotting grass and topsoil. AND the fact that MY house is sinking. This violates his own construction manual. A compaction test was finally ordered August 24, 2023 by the state inspector over 5 months after the house was installed. NO inspection was ever done to verify if there was topsoil under the footings. The whole pad sits on 2 to 6 inches of sticky clay over topsoil and rotting grass. AND MY HOUSE IS SINKING.

Below is the compaction test report which includes their opinion.
Below that you will find a photo of what we found when the house started sinking.
So much for a compaction company’s opinion!

Please note that the compaction company only tested the soil around the house. No test was done to
verify if the soil under the house was of proper compaction. Nor was any test done to verify if the
standing water that is clearly seen in Photo 2 had a negative inpact on the stability of the piers.
Instead the inspector offered his “OPINION”.
That opinion was unsupported by any test.
That opinion turned out to be wrong.
My House is sinking and that needs to be corrected.
Suddenly in Febuary of 2024 we realized the squeeks and soft spots in the floor of the house was because it IS sinking. After digging around one of the footings the topsoil was discovered directly at the base of the footing. We reported this to Stuart Sams. At first he said it was the fault of the builder. I reminded him that he hired the crew that graded the pad. Then he said an engineer passed it so he didn’t have to do anything. No engineer passed the topsoil under the footings. Finally he said if Mr. Hightower at the state Liscensing and fire Department said he had to fix it, he would. I filed a fraud claim with clear evidence of negelect. I am waiting for the results, but last week Stuart Sams sent me an email saying he didn’t have to fix anything. We shall see. My house is out of level by several inches and is sinking due to forbidden topsoil (organic matter) and no engineer’s inspection in the case of topsoil being present.. Clearly stated in the Tennessee version of the Construction Manual these problems go against the promises that people expect when they buy a Clayton Home.

Before you agree to buy a Clayton Homes of Hixson, check out the rest of my website. Then ask yourself:

“R U Sure?” you want to buy?
Or is the promise of a solid home that will stand for years an empty lie? Not because the house cannot stand, but because the customer service is an empty promise.

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